Sunday, 6 November 2011

Pestering Banks

Note the annoying nag screen - there is no
option to permanently disable it

When you use Internet Banking with the Co-operative Bank they now always make a popup box appear trying to persuade you to install extra software - see image above. Most people won't want to do that. Not only is it extra hassle (on top of the stupid and wasteful gadgets that many customers refuse to use on ethical grounds) but the Co-operative Bank state that they won't compensate you if the software damages your PC or data or causes problems.

However, even though most customers therefore won't want to install extra, unwanted software, the only option on the popup box is 'Remind Me Later'. Why isn't there an option for 'Don't tell me again, I'm not interested'? It is incredibly irritating to keep seeing reminders to do something you don't want to do, and never intend to. Who wants to be continually nagged by a large company? It doesn't show much respect for their customers.

When the bank was contacted they just said that they were not going to remove the message, they will continue to nag their customers to install unwanted software. Pretty crappy!

Oh, and there are many people who consider it to be dodgy software that is designed to be a pain up the arse to install - see the comments at the end of this post.

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