Sunday, 31 July 2011

HTC disappointment

I really wanted to like HTC as a company. Their smartphones are attractive and promise so much. Sadly there are some flaws, and when you contact them you realise that their customer services are pretty useless. As ever, there will be evidence to back this up.

When contacting HTC
Some months ago I contacted HTC via their website.

HTC's Customer Services website. Two cardinal faults straight away. 1) No email address offered. 2) The form REQUIRES the serial number for a product - so if you want to contact HTC with a pre-purchase query you are stuffed.