Tuesday, 10 May 2011

HM Revenue & Customs: communications hell

I needed an answer from HM Revenue & Customs about a tax issue. If you make a mistake then they will hammer you so it is vital to get the correct answer.

"That shouldn't be a problem," I naively thought. "I'll email them with the relevant information and get a response. Quick and easy and no cost - and even better, you have a record of the response." Ha! You can't email them, it turns out. No, you have to ring them - and if, as in this case, you want to point them to a long URL and documents then get ready for a real pain up the arse.