Wednesday, 15 July 2009

Uncooperative Bank

Update: 9 August 09. The Co-operative Bank first received a latter about this on Tuesday, 26 May 2009. Since then they have received three more letters (including letters to David Anderson, the Bank's Chief Executive, and Dick Parkhouse, the Bank's Managing Director, both on Thursday, 16 July 2009). And they still have not replied, apart from acknowledgement letters. 46 days without responding - surely that is a record for poor customer service? It is an insult to their customers that the Bank care so little for their opinions.

Because the Bank has done nothing, we have gone ahead with promotion of this issue. We have now reached the point were a Google search for 'co-operative bank card readers' brings us up on the first page of results, and this site has been receiving a huge number of hits. We have also started sending details to media agencies who might want to cover the story. When will large organisations learn that it is in their best interests to listen to customers rather than frustrate them?

We asked a question

The Co-operative Bank has been talking about its new Chip and PIN Card Reader scheme, which forces people at home to use electronic, battery operated devices if they want to use the main online banking services.

Yet more unnecessary gadgets clutter the world...

Saturday, 4 July 2009

Nation Wideboys

Update: 8 July 09, Nationwide rang to resolve the query. Victory for CCS!

Smiling and helpful customer services? We think not. Read on to find out why.

Nationwide are under the spotlight this week. They have a reputation for poor customer service in a number of places online e.g. 'It pays to decide NOT Nationwide' and 'Nationwide Building Society equals poor customer service'. The details below have been passed on by the customer in question - we will pass any comments on to them.